Advantages of outsourcing

After working for many years on BPO projects that were outsourced from US and Europe. It is going to be very difficult to talk about advantages to customers in a crisp way. Experiences with Airline business is one area I would share first...Wait before I move on, I'd like to remind the natural disasters that have happened around the world, revolts in north Africa(upraise) that caused severe business loses which could have been avoided with outsourcing partly.

The Travel (airlines/hotel) projects are very critical projects for clients because customers calls are required to be handled with minimal abandon percentage, for example you'd need to find your missing baggage or unaccompanied minor and of course cancellation & amendments.

   More times than not customers will call the call centre for delay / cancellation in flights due to catastrophe such as hurricanes, earthquakes etc. A hurricane in US can cause flights connecting via major hubs much delay. It in turn effects Hotels reservations as well. Well during these times many outsourced companies go extra yard in order to provide support beyond agreed SLA's which is priceless.(Catastrophe planning and management)

Many advantages comes with outsourcing especially to a  multicultural place like Bangalore.

a) Recruiting cost reduced, there would be buffers and also refiling periodically by vendors.

b) Revenue increase.

c)Resources are staffed on US/UK holidays and weekends.

d) Bring up C-Sats levels

e) Have separate Quality , CSAT and Training Team

f) Increase focus on core competencies.

g) Would have BCP and RARTP plan from Vendors (2 centres to run) including data security etc. With ISMS policy introduced by many companies all the risks are covered benefiting the customer.

Finally like to end short , most efficient way to handle spikes and focus on core competencies is through outsourcing.

Cheers

SH

http://twitter.com/#!/ShashankHosa
http://in.linkedin.com/in/shashankhosahally

BPO services offer

Business leaders/Entrepreneurs,

It’s a tough choice to make especially when you have to choose the best company from several companies that offer B.P.O. services. However we believe every company has its niche in the market by that projects/domain that they’ve already handled. In the similar way we like to demarcate our territory promptly on our services that we have already dealt with in the past.

We believe that it is must to capitalize on the field that you have good experience and already proven successful.  

We have over 10 years experience in providing BPO and IT support to travel companies handling inbound phone calls and emails in Hotel and Airline reservations. We have handled big projects with high professionalism and been recognized by our clients for meeting SLA and providing value added services.

With this we have new office space expansion on BPO front that has required infrastructure for both inbound calls and email support.

http://zenithsoft.com/aboutus_infrastructure.htm

    

I have been associated with major clients and would be part of the BPO solutions transition and running operations.

With this brief introduction we would request clients to revert so we would provide more details of our company and could brief in detail on our methods in running operations/Quality/WFM and provide more client and staff details.

Looking forward hearing from you soon.

Regards,

Shashank Hosahally

Manager – Operations

Zenith Software Limited

Mobile - +91 9980568711

Office - +91 80 66995051